Your Username can no longer be an email
To log in to our website, you enter a Username and password and solve a Captcha math question. If you created your account long ago, it is possible that your username is your email. Since the launch of the Math on the Level support forum, we require a unique, non-email username (since the username is visible to other forum members). Therefore, after you log in, check the User Menu at the bottom of the Home page, which lets you edit your account information and change your username to something you don't mind others seeing. You can also edit your password and email, both of which are kept private.
How to Log In to our Site
To log in, click the Login tab and enter your User Name and password, and then answer the Captcha math question. Don't copy the question; just solve the problem. The answer will be a one or two-digit number.
Lost User Name?
If you forget your User Name, first look for the confirmation email you were sent when you registered. You can locate the Forgot your Username? link on the Login form. Enter your email, and our system will send you an email containing your current User Name.
If you forget your password, look at the bottom of the Login Form for Forgot your Password? Clicking this link will direct you to a page where you enter your email. A login token will be emailed to you, and you will be routed to a reset password page. At that page, enter your username (normally your email) and the login token; the system will then let you choose a new password.
When all else fails...
If that doesn't work, please contact us and we'll be glad to reset your password for you and send you both your User Name and password.
Note: For security reasons, passwords are stored in an encrypted format that we cannot read, which is why we must create a new password for you instead of sending you the current password. After you log in, the "Your Details" tab provides a way for you to change both User Name and password if you wish.
Should you call?
Please try email first. Most often, you will get a much quicker response to an email than a direct phone call. We check emails regularly throughout the day, even when traveling. Otherwise, please call and leave a detailed message, including the best time to call you back, and we will get back to you as soon as we can.